Refund policy

 

Our products are custom made on demand and we offer a full
replacement or refund for approved defective or damaged
items. You do not need to return the item. To qualify for a
solution, any issues with received products must be reported
within 10 days of delivery. To facilitate a quicker resolution of
your issue, we strongly recommend including photo and/or
video evidence when contacting us. (See Below Table)

Email: Support@Cre8iveMasters.com with your order
number and clear photos of the issue. We will review and
(if approved) offer a replacement or refund.

Approved refunds are issued to the original payment method within
5–10 business days after approval.

 REFUND/REPLACEMENT REQUIREMENTS TABLE

Upload up to 5 photos or videos of the product. Accepted image
formats include JPEG, JPG, and PNG (up to 15 MB each), and
one video in MOV or MP4 format (up to 250 MB)

Issue: An issue with the quality of the print

Required Evidence: A clear photo of the received product laid on
a flat surface in which the design and the issue are clearly visible
in a single frame.

Issue: An issue with the print placement (distance from collar,
off-center, etc.)

Required Evidence: A clear photo of the received product laid on
a flat surface where the incorrect placement is shown with a
ruler/measuring tape.

*There is a tolerance of 0.5" for print placement.

Issue: Print in the wrong area
Required Evidence: A clear photo of the product you received,
folded in a way that clearly displays both sides.

Issue: Wrong product
Required Evidence: A photo of the product that was received,
with the size tag clearly visible as well.
Issue: An issue with the product (incorrect size, brand, quality)
Required Evidence: A clear photo of the received product where
the design, issue, and/or size tag are clearly visible in a single
frame.

Issue: A product sizing issue (manufacturer’s defect)
Required Evidence: A clear photo of the received product being
measured according to the measurements provided in the
catalog’s size chart. Both the print and the measurement should
be clearly visible and the garment should be laid on a flat surface.
*The tolerance is +/- 1” for most adult garments (with some
exceptions) and +/- 0.5” for baby clothing.

Issue: An issue with an electronic device (manufacturer’s defect)
Required Evidence: A video or photo where the issue is clearly
visible or shown, and demonstrate the troubleshooting steps
being performed.

Issue: Delivery-related product damage
Required Evidence: A photo or video of the received product,
where the package, the printed design, and the issue are clearly
visible.

Issue: Reprinted item has the same issue as the original item
Required Evidence: A photo or video of both the original and
reprinted item in the same frame where the issue is clearly
visible.

For questions about this, contact us at:
● Email: Support@Cre8iveMasters.com
● Phone: 321-999-2095
● Mailing Address: 219 Lugano Way * DeBary, FL 32713

For More Detail Information Please Visite https://cre8ivemasters.com/pages/contact-us